TESTIMONIALS

Testimonial #1

Dear Francis and PDX Rovers Staff,

I’m writing this letter to thank you from the bottom of my heart for your astonishing and sincere service each of you provided me while working on my Discovery II. The customer service received was refreshing and encouraging. The level of expertise, honesty and genuine service each of you presented me could not be found at any other shop, dealership or private mechanic. I feel a sigh of relief now that I’ve found PDX Rovers and rest easy knowing that my current Discovery and future Land Rovers will be well taken care of by the highly qualified, dependable, caring staff at PDX Rovers. Thank you!

Your New Rover Friend,

Anna Jorden
Portland, OR

Testimonial #2

Dear PDX Rovers,

I wanted to thank you again for your prompt service on my Range Rover.  After the atrocious experience I had with the service department at Land Rover Portland, I was angry at my husband for having purchased the Rover and I lived in fear of the day that it would need the service again.

You have restored my faith in the possibility of being treated fairly and professionally in the automotive service industry!  My fear is gone and in fact, I look forward to another visit to PDX Rovers when the need arises.

Thanks again,

Kay Anderson
West Linn, OR

Testimonial #3

To:       Francis and the Staff @ PDX Rovers
From:   A01(SEAL) Fernbaugh
            U.S. Navy, NOSC Portland

I just wanted to thank you and the staff for all of the great work you’ve done on my RR, I’m sure I would have sold it by now, if I had to depend on the Dealer to perform all of the work.  I’ve found that you are better at diagnosing it, and cheaper than any shop I’ve dealt with, here or in San Diego.

Recently I brought the RR in for a heating problem, the Dealer quoted me a list of repairs that were needed, and emphasized “that may not be the problem, but our experience tells us it is.”

I thought I’d get a second estimate from your shop.  As it turned out the Dealer wanted to fix everything except the problem, which would have cost me more than $1000 more than PDX Rovers fixed it for.

Thanks again for being an honest shop, which does quality work – you’re one in a million!

Regards,

A01(SEAL) Fernbaugh

Testimonial #4 (same as front page)

"Over a year ago I bought a used Range Rover and entered the strange and esoteric world of Land Rover. The mechanic I had been using and to whom I took my car to check out gave it a hearty thumbs up, and proceeded to tackle the numerous problems my car would take to, but could never solve them.

In frustration I called the Land Rover dealership only to discover that they bill 125 an hour for their mechanics to look at my car, a hefty 50% increase over my usual hourly rate. I thus did a Google search and came upon Boulevard Auto and made my call.

Francis Watson answered the phone and listened to my woes. My car didn't seem to be running right, my current mechanic couldn't figure out it's woes, Could he help me? First he said that he billed 70 an hour to work on cars, and that was a happy price. Then he told me to bring in my car and he would, free of charge, take a look at it. And so I did. Francis told me, with the gentle fortitude of a medical doctor telling their patient they are sick, that my car had several issues he had to fix, immediately. He was very forthright, and explained the numerous and various ways he would proceed to fix my car, which included shopping around for good used parts, Something almost no mechanic would bother doing.

He called me with updates, and was always extremely caring and concerned, as though he shared my angst.

He fixed my car, and has ever since taken great pains to be available to me at anytime. Not only does he change the oil for 1/2 the price of my other mechanic, he also tosses in things gratis (free); such as fixing a window that wouldn't close.

Once I was driving home through the Redwoods from San Francisco and an emergency light went on. Francis took the time to call me on a weekend and step by step help me fix the problem on the road.

Not only is Francis Watson, and additionally his business, Boulevard Imports, the best and most efficient auto shop around, there is a priceless quality to his service that transcends business relationships.

Francis Watson is a friend. A friend to me, and I know, a friend to everyone who comes into his shop. He will give anyone not just stellar service and help, but a precious human touch, something both rare and beautiful."

- Holly Cundiff

Testimonial #5


Dear Francis,

I just wanted to thank you for the great job of tuning up and taking care of our Land Rover. It is always nice doing business with someone who has their own shop, who you feel you can trust and who doesn't require taking out a second mortgage on the house to get my car repaired. I hope you have a terrific Spring, and if you have any real estate needs I would love to return the great service.

Thanks!

- Carrie Wildenboer

Testimonial #6

It is not often I am compelled to write letters to or about a business. Quite frankly I don’t deal with businesses that so impress me with their quality service, and quality people that I want to tell others about them. When I do, I want them, and others, to know what a great job they are doing.

Francis the owner of Boulevard Imports is one of these rare individuals. He is not only exceptionally knowledgeable about Land Rover vehicles, more so than anyone I ever talked with at a dealership. But is also a business owner who does right by his customers. When I say this, I don’t mean he gives “good customer service” I mean he gives “exceptional customer service”.

He prides himself in helping his customers solve their vehicle problems, with solutions that are very cost effective. He knows Land Rovers so well, that he will fix a part, re-make a part, creatively modify a part or replace a part, leaving your vehicle working as good as you would expect, and often better, because he actually corrects problems that are inherent issues with Land Rovers. Land Rover like all car manufacturers has their little “quirks” which cause problems because of poor design, poor materials, etc. on certain parts. If you take your Land Rover to a dealer, they will fix or replace these parts, but they will fix it with a part that has the same inherent issue as the first one. They can’t do anything else. Francis will fix the part, or replace the part with one that works well, but, he will also correct the flaws, defects, or design problems, so that this part won’t be a problem again.

His customer service goes beyond watching out for his customers financially, he is also an individual who cares about people, and will help his customers in ways you would never expect. An exceptional demonstration of this, is when he drove to Central Oregon, to bring his Land Rover computer to my car, so that he could override my alarm system that had quite effectively locked me out of my own car. He did this on a weekend, and saved us $600 or $700 dollars in towing, which would have been the cost to have the car towed to his shop. He did this with a graciousness that quite frankly caught me off guard. We don’t often run into people like this, and when we do, we need to make sure that they and others recognize how much we appreciate this kind and thoughtful approach to business.

Vehicles today are so complex, that without someone with the integrity and a business philosophy like Francis at Boulevard Imports, you are never quite sure when you are being “taken”. When you have a Land Rover, you have few options for vehicle repair if you want someone who knows what they are doing. I would recommend anyone with a Land Rover get all service done at Boulevard Imports. You can be confident in what he tells you is the problem, and how he suggests fixing it. You won’t feel like you need to guard your wallet, and you can be sure that “things” are going to be done right.

I’m sure I won’t always have a Land Rover, which causes me a problem….because then I will have to find a new repair shop, and I’m sure it won’t be easy to find one like Boulevard Imports.

Sincerely,

Lynnette and Rick Lange

Testimonial #7

Dear Sirs:

I’m writing to express my appreciation of your continuing fine services on my 1998 Land Rover Discovery. After becoming fed up with the service and fees of more than one Land Rover dealer, I was intent on finding an independent shop that I could trust to work on my Land Rover. Fortunately, I discovered Boulevard!

Having now relied on your shop several times, I’m pleased to say that I’ve found your organization to be no less than highly competent, fair, and professional on every occasion. I would not hesitate in the least to recommend your services to anyone already driving or thinking of purchasing a Land Rover.

Keep up the good work!

Sincerely yours,

Jon Croner, Portland, OR
Land Rover Driver Since 1999




Testimonial #8


Dear Francis,

I wanted to thank you for the outstanding customer service and personal care you and your son gave me. This is very rare to find in this day and age! I will never go anywhere else!

Thanks again.

My brakes are workin’ like a charm.

Sincerely,

Tenetia Smith
(2001 Land Rover Discovery)




Testimonial #9


Dear Francis,

It was a godsend to have you repair our Rover – and especially while we were on vacation.

We have been home now for 4 days and our car ran beautifully the whole rest of the vacation.

We thank you for your services – wish you were in our neck of the woods.

Thanks again!

Sam & Ursula Ketchum
Sedona, Arizona




Testimonial #10

Francis,

I just wanted to thank you for the prompt and excellent work you did on my Range Rover. I had just about given up having it ever run properly when I was given your phone number to call.

That phone call saved me from putting my Range Rover out of my misery. The courteous service, the knowledge and the ability to really narrow down a problem, solve it and do so in such a professional and friendly manner have made me a customer for life. I have already told a couple of my friends who own Rovers about you and I will continue to recommend you.

Thank you again my friend for everything.

Alain C. Rech



Testimonial #11

Francis,

Thank you for your generosity.  In a day where customer service is all but extinct you really showed us that it’s still alive and well!

We can’t thank you enough!

The Palomos

Testimonial #12

Dear Francis,

We don’t even know how to begin thanking you. You have gone way beyond great customer service and helped us more than our own family members ever would. You have such a compassionate, giving heart and for that we are so grateful.

We pray for you and your family that God will bless all of you the way you have us.

Thank you,

Testimonial #13

PDX Rovers is the best independent Land Rover repair garage in Portland.  In fact it is probably the only one!

I bought a Range Rover when I moved out here 5 months ago and I struggled with the idea of buying a used foreign car.  Most of the struggles came from not precisely knowing the history of it and the high costs of having to fix something.  I knew I needed a 60k mile service done so I called Rasmussen, the Land Rover dealer.  They wanted over $1,000 for it.  Francis and PDX Rovers did it for less than $500! Oil changes are only $25 if you go to their website and print off the coupon before you go.

PDX Rovers have put my fears at ease and I know that I have an honest, thorough, and experienced auto mechanic that is very fairly priced.  Now if only I can find an Audi guy for my wife's car...

CJ Barkema



Testimonial #14

The Team at PDX Rovers,

There have been very few times in my life where outstanding customer service has compelled me to put my thanks in writing.  This is one of those rare instances. 

I am sincerely thankful for the level of service I received at my recent visit.  You went above and beyond my expectations.  I feel as if you treated my Land Rover like it was your own, and you treated me like a close friend.  I could go on and on with specifics, but I will just say that I appreciated your honesty, your expertise, your fairness, your timeliness, your attention to detail, your flexibility, and your great attitudes.  You truly set a new standard.

I hope my words can serve as testimony to future customers for the type of service that your team offers.  With this, you can expect plenty of referrals and my highest endorsement. 

Sincerely,

Ryan Sweet
Portland, Oregon

Testimonial #15

Hello Francis,

I wanted to say “Thank You” to you and your team.

After eight years, I still really like my Land Rover Defender! But I’ve never been confident about taking it to anyone for service. It seems like a straight forward vehicle, but I believe it deserves to be worked on by people who have plenty of experience with the model.

While it is a long drive back and forth from Bend, it was worth it.  I was really impressed with your technical expertise and also with your passion for the Rover vehicles. I feel confident that you can take care of anything that comes up with my D90.

The truck is running great after you did the work – very noticeable return to normal power. This was pretty major work to complete while I waited for the vehicle. It was probably a stretch to finish all of the work in time for me to drive home Friday. Please extend a special thanks to the mechanic working on my vehicle – I know he was pushing to get it done, but still doing a quality job. Your personal effort with the machine shop to get the heads milled in short order was also much appreciated.

Thanks again - and see you next time.

Jim Blaisdell



Testimonial #16

Thank you so much for your hard work and patience!

The professional, yet comfortable atmosphere is refreshing.

I appreciate doing business with PDX Rovers.

Michelle K.


Testimonial #17

Dear Francis,

While this is not going to be a beautifully written thank you note as was your wife’s, it is heartfelt! Jerry and I appreciate the way you “do business” – with consideration and integrity. Thank you for accommodating me as a Salem customer with unexpected speed. I know that was a special effort since I was waiting. I appreciate the unexpected priority you gave me, getting me out of the shop hours earlier than expected and ahead of the traffic J Thanks, too, for taking the time to show me the faulty part and attempting to educate me on automotive repair 101 (for Dummies).

Also, I was impressed by your character and integrity, by refusing to take a short-cut for the gal who asked you to “flip a switch” without repairing the problem for a quick sale on her car. That was impressive! I loved what you said: “That is not who I am!” How absolutely refreshing.

Further, thank you for the unexpected discount of $100.00. That was very kind of you.

Cathi & Jerry M.
Salem, OR

Testimonial #18

I live in Bend Oregon and I am very pleased about having found PDX Rovers to take care of my Land Rover Discovery – it is definitely well worth the trip over to Portland. I found PDX Rovers after trying out several other repair shops which basically treated both my Land Rover and myself like just any other vehicle/customer. I paid a lot of money but later found out that the problem(s) remained unsolved.

At PDX Rovers the owner Francis and his staff are very knowledgeable, professional and friendly. I appreciate their honesty and I especially like having a true dialogue about any repairs and services. I've been there several times now and each and every time they've done additional stuff (repaired a coolant leak, changed light bulbs, etc) for free. I feel that they really care about me and my vehicle. I keep recommending this independent service center to other Land Rover owners. After all, how can you go wrong with excellent repairs at a very reasonable cost (…compared to the dealership)?

Sincerely,

Stig Tuck, Bend Oregon